Privacy Policy

1. Introduction

Welcome to Twovector ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website twovector.com, use our services, or engage with us in connection with our digital solutions business.

We are committed to protecting your privacy and ensuring you have a positive experience on our website and in using our services. This policy outlines our data collection practices and your rights regarding your personal information.

By using our website or services, you consent to the data practices described in this Privacy Policy.

2. Information We Collect

Personal Information You Provide

We collect information you voluntarily provide to us, including:

• Contact information (name, email address, phone number)
• Company information (business name, industry, size)
• Project details and requirements
• Communication preferences
• Payment and billing information
• Feedback, reviews, and testimonials

Information Automatically Collected

When you visit our website, we automatically collect certain information:

• IP address and location data
• Browser type and version
• Device information and operating system
• Pages visited and time spent on our site
• Referring website and search terms
• Cookies and similar tracking technologies

Google Analytics Data

We use Google Analytics to understand how visitors interact with our website:

• Website traffic and user behavior patterns
• Page views, session duration, and bounce rates
• Geographic location (country/city level)
• Device and browser information
• Traffic sources and referral paths

Google Analytics data is anonymized and aggregated. You can opt-out of Google Analytics tracking by visiting Google Analytics Opt-out Browser Add-on.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and deliver our digital solutions services
• Respond to your inquiries and provide customer support
• Process payments and manage billing
• Improve our website and services
• Send project updates and important communications
• Analyze website usage and optimize user experience
• Comply with legal obligations and resolve disputes
• Send marketing communications (with your consent)
• Prevent fraud and enhance security

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Payment processing
• Email marketing and communications
• Analytics and website optimization
• Customer support tools

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal process or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our terms of service

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• SSL encryption for data transmission
• Secure cloud storage with access controls
• Regular security audits and updates
• Employee training on data protection
• Limited access to personal information
• Secure backup and recovery procedures

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Contact information: Retained while you remain a client or prospect
• Project data: Retained for 7 years after project completion
• Financial records: Retained for 7 years for tax and legal compliance
• Website analytics: Retained for 2 years
• Marketing data: Retained until you opt-out or request deletion

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing of your information for marketing purposes
• Restriction: Request limitation of processing in certain circumstances

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage (Google Analytics)
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Track effectiveness of our marketing campaigns

Managing Cookies

You can control cookies through your browser settings:

• Block all cookies or specific types of cookies
• Delete existing cookies from your device
• Set preferences for future cookie acceptance

Note that blocking certain cookies may affect website functionality and your user experience.

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information immediately. If you believe we have collected information from a child under 13, please contact us.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Certification schemes and codes of conduct
• Binding corporate rules

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Updating the "Last Modified" date at the top of this page
• Providing prominent notice for material changes

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Privacy Officer: privacy@twovector.com
• General Inquiries: hello@twovector.com
• Phone: +1 (347) 349-4277
• Address: Twovector, New York, NY, United States