Refund Policy

1. Overview

This Refund Policy applies to paid TwoVector subscriptions (Pro and Premium, billed monthly or annually) offered by TwoVector LLC, LLC formation pending, and works alongside our Terms of Service. All payments are processed by Stripe.

2. 14-Day Refund on Your First Purchase

If this is the first time you have paid for a TwoVector subscription, you can request a full refund within 14 days of that first payment, no questions asked. This applies once per customer, on your first paid transaction only — it does not reset with each renewal, with future plan changes, or by creating a new account.

3. After the 14-Day Window

Outside the 14-day window described above, payments are non-refundable, including renewal charges, partial months, and downgrades, except where Section 5 (Billing Errors) or Section 8 (Your Statutory Rights) applies. We are unable to make exceptions for unused time remaining in a billing period. You can avoid future charges at any time by canceling before your next renewal date — online, from your billing settings — as described in our Terms of Service (Section 4.4).

4. Free Trials and Plan Changes

The 30-day free trial of the Pro plan does not require a payment method, so no charge occurs and there is nothing to refund if you decide not to continue — your account simply moves to the Free plan when the trial ends.

When you upgrade, downgrade, or switch billing frequency (monthly/annual) on a paid plan, Stripe automatically calculates and applies a proration for the difference in cost; we do not process separate manual refunds for these changes.

5. Billing Errors & Duplicate Charges

If we charge you in error — for example, a duplicate charge, a charge after you canceled, or a charge at the wrong rate — we will refund the erroneous amount in full, at any time, no window applies. Email support@twovector.com and we will make it right.

6. How to Request a Refund

To request a refund under Section 2 or Section 5, email support@twovector.com from the email address on your account, including the date of the payment. We aim to process eligible refunds within 5 business days; refunds are returned to the original payment method through Stripe, including any tax charged on the refunded amount.

7. Chargebacks

If you believe a charge is wrong, please contact us first — we resolve billing issues faster than the card dispute process, and eligible refunds are never contingent on withdrawing a dispute inquiry. We reserve the right to suspend accounts that file chargebacks on charges that were valid and authorized under our Terms of Service, after the dispute is resolved in our favor.

8. Your Statutory Rights

Nothing in this policy limits any refund, withdrawal, or cancellation rights you have under the consumer protection laws of the place where you live that cannot be waived by contract. For consumers in the EU and UK, our 14-day first-purchase refund is designed to meet or exceed the statutory 14-day right of withdrawal for digital services.

9. Contact Us

Questions about this Refund Policy? Email support@twovector.com.